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Very Hot Topic (More than 25 Replies) Xfinity/Comcast (Read 3,862 times)
dustymars
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Xfinity/Comcast
01/16/18 at 18:12:11
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In all the years doing on-line business I have never had a hard time with support people until dealing with Xfinity. They are just about the most screwed up thing anyone can do. I ordered a mobile phone on December 12, 2017.  They charged our bank $23.35 for the phone.  We got the phone on December 20, 2017 after several Chats and a call. We could not activate the phone so we called to retune it and did on December 21, 2017.  The phone was delivered December 29.  Mean time they charged our bank $11.63 on January 3, 2018 for mobile phone usage that we did not use.  So we call, chat and call to no avail.  Now they idiot support guy says they are retuning $20.01 to our bank and a follow up with the remaining in a few days.  WTF.  So I look and yeah, they did not credit our account, they tool $20.01 out!!!!!   I’m afraid to call again or we’ll get billed for something else!  Never deal with Comcast/Xfinity.  I wish a class action lawsuit is on going.
  
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Snowball88
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Re: Xfinity/Comcast
Reply #1 - 01/16/18 at 18:25:56
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They own NBC News.  I got rid of them back in October.  Was trying to renew my cable TV.  After 8 calls they would not offer me a cheaper rate for my business. Only told me my monthly rate would increase $20 per month and was the only option. Now that I have left, I am getting offers for cheaper deals than I would have taken previously.  Horrible liberal leaning company.  I am done with them.   Grin
  
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USMC1967
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Re: Xfinity/Comcast
Reply #2 - 01/16/18 at 18:26:02
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I had a similar experience with AT&T. They sold us a phone and said we get a second phone FREE.

Low and behold, a monthly charge continues to appear on our bill.

I talked with the sales person at least three times and he told us MANY people are complaining and he promises to get it fixed.

After four months and still getting charged I contacted the main office which again said THEY will get it fixed.

Almost a year later I decided to go in person to talk with the manager who again promises to get this fixed but........still getting charged.

I guess if they all continue to "promise to fix it" without actually fixing the problem there is nothing I can do.  Angry Angry Angry

It is simply a classic bait and switch.
  

.When the Media Promotes Violence Against the People, They become the "Enemy of the People". .
http://dailycaller.com/2018/08/13/establishment-media-antifa-violence/

.https://freeourinternet.org/

What is an assault rifle ?
https://ijr.com/2016/06/627943-heres-what-you-need-to-know-about-assault-rifles-...

It is my belief that conformity is a far more dangerous weapon than an AR-15.
~Quinn Keon
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USMC1967
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Re: Xfinity/Comcast
Reply #3 - 01/16/18 at 18:35:06
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BTW; we had Comcast for our office phones and internet. Periodically, the service just STOPPED for 5 or 10 minutes then continued.

This would happen 2 to 3 times a week. When we call they "check" the line and say it is working.......well yeah when we can make a phone call it is working. Then they always "suggest" we need more speed. $#%@& A-.....

I tried to get Verizon in there but the building association refused to let Verizon in there.  Huh
  

.When the Media Promotes Violence Against the People, They become the "Enemy of the People". .
http://dailycaller.com/2018/08/13/establishment-media-antifa-violence/

.https://freeourinternet.org/

What is an assault rifle ?
https://ijr.com/2016/06/627943-heres-what-you-need-to-know-about-assault-rifles-...

It is my belief that conformity is a far more dangerous weapon than an AR-15.
~Quinn Keon
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bigmck
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Re: Xfinity/Comcast
Reply #4 - 01/16/18 at 18:40:56
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It has happened to me so many times, I give up.  I am not talking about the above problem but phone support in general.  I called AT&T just to find out what I owed them and why,  Not rocket science just a couple of answers.  I would ask a question and get a two minute answer.  I finally exploded and did get a bit accomplished but the main problem was.............Drum Roll.............She did not speak decent English.  Why are those the only type of people they hire.  It is so sad.
  
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dustymars
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Re: Xfinity/Comcast
Reply #5 - 01/16/18 at 18:46:31
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Our failed education or indoctrination system and failed immigration system is at fault.   In most cases the support people, even Indians with an accent, are helpful and get the job done.  But not Xfinity where you cannot even understand them.
  
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WAlt
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Re: Xfinity/Comcast
Reply #6 - 01/16/18 at 18:48:43
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Sorry to hear about your problems with Comcast but, after more than 30 years as a subscriber I've also had my problems with them.

But, every now and then I get some satisfaction. I've threatened numerous times to drop my service over outage problems, and they've always given me a credit.

My latest go round with Comcast was about two months ago.

Both my wife and I have cell phones with unlimited long distance plans and no usage cap (by different provider). We only have a land line phone, basically for our home security system. Otherwise we don't need the land line phone.

I have a bundled plan with Comcast: cable TV, internet, and land line phone (to include unlimited long distance, caller I.D. and  voice mail).

Since my wife and I are both retired and we are home 99+% of the time, have three dogs (to alert us), and 10 guns of various calibers, along with post property signs, NRA decals, etc. -- we felt that we didn't need our home security system anymore, and we were just throwing money down the drain paying for the land line phone, when we weren't even making long distance calls from it (we have multiple redundancy in terms of making unlimited long distance calls). Further, 99% of any calls we get on our land line phone are telemarketers --even though we are on the DO NOT CALL list.

So, I decided I was going to get rid of the land line phone, and I called Comcast to see how much my monthly bill would be if I cancelled my land line phone service from my bundled plan.

The Comcast rep told me my bill would only be reduced by $4 a month! Well, I blew up! I told the rep I don't need to be insulted, telling me that my bill would only be reduced by $4 a month. I told the rep nobody can provide month local phone service, unlimited long distance calling, caller I.D. and voice mail for $4 a month! In fact, I said, you couldn't even get just local service for five times that amount!

The rep told me the reason they can give me that service for only $4 is because I have a bundled package. I then proceeded to tell the rep -- that's because the rest of the bundled package (cable TV and internet) is overpriced to include the phone service! (This is the BS I was discussing on another post about the cost of a second free item really being costed in the price of the firs item!)

Anyway, I told the rep I didn't appreciate being insulted, and would go to satellite TV and local phone and internet service. Well, they didn't want to lose me, and told me, since I've been a customer for so many years, they switched me to Comcast's loyalty department. Once there they renegotiated my plan and reduced it by $35 a month -- while still keeping my land line phone (existing bundled package, plus gave HD signal). As such, the savings I got from Comcast is more than paying for my monthly home security system from Central Security.

Had I not complained and made threats (to drop Comcast) I would still be paying for overpriced services. Smiley
  
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ConservativeOne
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Re: Xfinity/Comcast
Reply #7 - 01/16/18 at 18:53:13
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WAlt wrote on 01/16/18 at 18:48:43:
Sorry to hear about your problems with Comcast but, after more than 30 years as a subscriber I've also had my problems with them.

But, every now and then I get some satisfaction. I've threatened numerous times to drop my service over outage problems, and they've always given me a credit.

My latest go round with Comcast was about two months ago.

Both my wife and I have cell phones with unlimited long distance plans and no usage cap. We only have a land line phone, basically for our home security system. Otherwise we don't need the land line phone.

I have a bundled plan with Comcast: cable TV, internet, and land line phone (to include unlimited long distance, caller I.D. and  voice mail).

Since my wife and I are both retired and we are home 99+% of the time, have three dogs (to alert us), and 10 guns of various calibers, along with post property signs, NRA decals, etc. -- we felt that we didn't need our home security system anymore, and we were just throwing money down the drain paying for the land line phone, when we weren't even making long distance calls from it (we have multiple redundancy in terms of making unlimited long distance calls). Further, 99% of any calls we get on our land line phone are telemarketers --even though we are on the DO NOT CALL list.

So, I decided I was going to get rid of the land line phone, and I called Comcast to see how much my monthly bill would be if I cancelled my land line phone service from my bundled plan.

The Comcast rep told me my bill would only be reduced by $4 a month! Well, I blew up! I told the rep I don't need to be insulted, telling me that my bill would only be reduced by $4 a month. I told the rep nobody can provide month local phone service, unlimited long distance calling, caller I.D. and voice mail for $4 a month! In fact, I said, you couldn't even get just local service for five times that amount!

The rep told me the reason they can give me that service for only $4 is because I have a bundled package. I then proceeded to tell the rep -- that's because the rest of the bundled package (cable TV and internet) is overpriced to include the phone service! (This is the BS I was discussing on another post about the cost of a second free item really being costed in the price of the firs item!)

Anyway, I told the rep I didn't appreciate being insulted, and would go to satellite TV and local phone and internet service. Well, they didn't want to lose me, and told me, since I've been a customer for so many years, they switched me to Comcast's loyalty department. Once there they renegotiated my plan and reduced it by $35 a month -- while still keeping my land line phone (existing bundled package, plus gave HD signal). As such, the savings I got from Comcast is more than paying for my monthly home security system from Central Security.

Had I not complained and made threats (to drop Comcast) I would still be paying for overpriced services. Smiley



I do the same dance every year and they have not raised my bill in years. Ask for a Retention Specialist or whatever they refer to them in your area and threaten to cancel. Do NOT waste time with Customer Service. They just spin your wheels and theirs. They even threw in Starz and HBO neither of which I watch. I've told friends and they do it as well. This year they didn't even put up a fight. I don't even pay for the DVR because I told them that I want it for free.


Also they never update the boxes. I demanded it and now I have a voice controlled remote and three new boxes all for the same price I paid about 9 years ago.

They know the writing is on the wall for them but they still try to argue. Just be persistent. They do not want to lose you. So much so that even though they know I have no alternative except for Direct TV, they renew it at the old rate anyway. I just tell them I will cancel and stream. Works every time.
  
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bigmck
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Re: Xfinity/Comcast
Reply #8 - 01/16/18 at 19:07:01
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WAlt wrote on 01/16/18 at 18:48:43:
Since my wife and I are both retired and we are home 99+% of the time, have three dogs (to alert us), and 10 guns of various calibers, along with post property signs, NRA decals, etc. -- we felt that we didn't need our home security system anymore, and we were just throwing money down the drain.....


Walt, I am glad to know that you are conservation minded.  Why waste a .45 on a small guy when a .38 will do the job. Smiley
  
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WAlt
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Re: Xfinity/Comcast
Reply #9 - 01/16/18 at 20:15:19
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ConservativeOne wrote on 01/16/18 at 18:53:13:
[/highlight]

I do the same dance every year and they have not raised my bill in years. Ask for a Retention Specialist or whatever they refer to them in your area and threaten to cancel. Do NOT waste time with Customer Service. They just spin your wheels and theirs. They even threw in Starz and HBO neither of which I watch. I've told friends and they do it as well. This year they didn't even put up a fight. I don't even pay for the DVR because I told them that I want it for free.


Also they never update the boxes. I demanded it and now I have a voice controlled remote and three new boxes all for the same price I paid about 9 years ago.

They know the writing is on the wall for them but they still try to argue. Just be persistent. They do not want to lose you. So much so that even though they know I have no alternative except for Direct TV, they renew it at the old rate anyway. I just tell them I will cancel and stream. Works every time.


BTW, Comcast called the other day (my wife talked to them as I was away) and said they were shipping new digital box and voice operated remote controllers, and they would be delivered by UPS, and we were to send our old boxes and controllers back (free) by UPS.

Things are looking up! Smiley
  
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